EveryWhere dialport.net
- 3 Way Calling
- Auto Attendants
- Backup/Restore of Configuration Files
- Barge In on Call
- Blind Call
- Block Anonymous Calls
- Call Redial
- Call Return
- Call Screening
- Caller ID
- Conference
- Daily Email Reports
- Do Not Disturb
- Block Caller ID
- Busy Lamp Fields
- Call Detail Records
- Call Forward
- Call Logging
- Call Park/Pickup
- Voicemail
- Video Conferencing
- IVR Nodes - Customize Call Flows
- Listen to Call
- Live Status Reporting
- Monitoring Support
- Multiple Phone Registrations
- Email Conference Invites
- Full System Logging
- Hot Decking
- Hunt Groups
- Intercom Support
- Wake up Calls
- Whisper
- Music on Hold
- Paging Groups
- Recording
- Routing
- SMS Business
- Scheduled
- Transfer Attended
Simply program your system to record all your calls, then retrieve and review all your important phone calls at anytime, anywhere you are. Use recorded data for record keeping , quality training purposes. There's no hardware or software to install.
Forwards your calls and answer from anywhere in the world, whether at home , on the road, even using your cell phone. Set up your forwarding schedule, thereby stay connected with your employees and client. IIKonnect Phone Solution offers you that flexibility and freedom.
You can set up conference calls using IIKonnect full scale conference room feature. It allows callers to dial in through any internal or external number, and includes features like security pin setup and recipient entering and leaving announcements.
Allows an authorized user (the barge initiator) to barge another user’s (the existing person on call ) phone by forcing a conference call into an existing conversation.
With our system, you can guarantee that your callers are efficiently pointed to their desired department or individual, Thereby attending to their needs. The Auto Attendant can be customized to fit your business model. Enhancing your business appearance, while reducing the quantity of unanswered calls, and yet reducing labor costs
Simply program your system to record all your calls, then retrieve and review all your important phone calls at anytime, anywhere you are. Use recorded data for record keeping , quality training purposes. There's no hardware or software to install.
Forwards your calls and answer from anywhere in the world, whether at home , on the road, even using your cell phone. Set up your forwarding schedule, thereby stay connected with your employees and client. IKonnect offers you that flexibility and freedom.
You can set up conference calls using IKonnect full scale conference room feature. It allows callers to dial in through any internal or external number, and includes features like security pin setup and recipient entering and leaving announcements.
While on hold , you can keep your callers cheerful and engaged. You can select from several offered music selections or upload your own custom music on hold prompt. You can change the on-hold music from the website - to play appropriate messages during holiday periods or to announce special deals and new products etc.
A user can temporarily prevent incoming calls from ringing their extension, and route them automatically to voicemail or another pre-programmed destination.
As a prosperous business owner, you know just how hectic your schedule can get. On any given day you can inevitably end up missing out on important calls and sales opportunities. With IKonnect system, the time-based routing your callers can reach you no matter where your day takes you. With advance programming no longer necessary to remember to forward your numbers or having to give customers a confusing list of contact numbers to reach you.
- Direct calls with a pre-defined plan based upon the time or date
- Our system gives you a flexible way to handle your calls whether your business is open or closed
- Set your own business hour and after-hours times
- Pre-plan for weekend and holiday call handling
- Change routing times if your circumstances change
With IKonnect voicemail you can stay connected even when you can't take a call. IKonnect delivers messages to multiple email addresses in mp3 format. When callers leave a message for you on your voicemail service, the message will be sent to your email account as an attached file. Playing the message is just like opening any other attachment.
Your virtual call center or help desk is limitless, you will never get bogged down with an influx of calls. Promptly and professionally answer enquiries and deliver exceptional customer service with IKonnect automatic call distribution (ACD) system.
- Answer calls in the order that they are received. Route them to available agents based on who has been idle the longest, or by using a top-to-bottom or round robin approach.
- Distribute calls beyond the contact center. ACD may include agents working from home or other remote locations.
- Integrate on-hold music and announcements while callers wait for the next available agent.
- Set overflow actions to be taken if calls have been waiting for too long.
- View real time status of all your call queues
- Route incoming calls between agents and queues for the most efficient response times.
Allocation strategies:
- Ring all
- Round-robin
- Least recent
- Fewest calls
- Random
- Round robin with memory
Allows an authorized user (the barge initiator) to barge another user’s (the existing person on call ) phone by forcing a conference call into an existing conversation.
Call comes to extension 'A', if not answered goes to extension 'B' and then to extension 'C'. This is ideal for when we want extension 'A' to answer all calls and extensions 'B' and 'C' are serving as escalations / backup.
Call comes to extension 'A', 'B' and 'C' at the same time. What ever extension picks up first gets the call.
Our system gives full access to check the real time status of all your extensions and queue’s calls. Details such as View and monitor extension status to check who is on a call, how long and with whom. Queue status check is available to monitor agent’s status, calls waiting in the queue and the call outcome statistics.
IKonnect gives you complete online control of your phone system. It’s easy to set up your account, view call reports, dashboard, manage extensions, manage numbers, set up auto-attendant, view call recordings, forward calls, manage time groups, set up conference bridges, and much more. Changes that you make online are applied promptly so your phone system will always keep up with your growing business.
© 2015. All rights reserved.dialport.net
